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CONTACT US

Email: info@lamotiva.com

Sat – Thurs: 10:00 am – 10:00 pm
on all orders.

Chat support for over 24h

Address: Heliopolis, Egypt

FREQUENTLY ASKED QUESTIONS

How soon will I receive my order?

An estimated time of delivery is shown for each item. Please note that Ecru aims to dispatch all orders within 3-4 working days (this may take a bit longer during sale periods) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only. We are not responsible for any delays caused by the local customs clearance processes.

Can I ship to an address different than my billing address?

Yes you can. Just enter the address you want to ship to in the shipping address fields at checkout.

Can I return items?

Refunds are not possible at the moment. However, exchanges are possible for another size or items within 14 days from the purchase date. You can contact us at info@lamotiva.com or contact us through our chat support and we will assist you with the process. For more information please see our Returns & Refunds policy.

Do you have other questions?
Visit our FAQs page.